Policies and Procedures
Example Documents
Policies and Procedures –
CVS 1st Steps
http://www.cvs1ststeps.co.uk/welcome.htm
Nice, well laid out user friendly site from Nuneaton and Bedworth CVS containing a list of Policies and Procedures you can download as Word documents and adapt to your own needs. You need to register to use the site but it’s free and pretty simple.
‘Policies build a framework that allows an organisation to operate strategically, safely and keep in touch with their mission.’
- NEW: Complaints Procedure
- NEW: Confidentiality Agreement Form
- NEW: Conflict of Interest
- NEW: Data Back Up Policy
- NEW: Environmental Policy
- NEW: Equal Opportunities and Diversity Policy Statement
- NEW: Guidance on Client Records
- NEW: Harassment Policy and Procedures Sample
- NEW: Redundancy Policy
- NEW: Staff Development and Training Policy
- NEW: Time off in Lieu Policy
- Health and Safety Policy Statement Sample
- Confidentiality Policy/Statement
- Internet Use Policy
- Child Protection Policy
- Children, Young People or Vulnerable Adults Policy
Checklist of Policies and Procedures – VolResource
http://www.volresource.org.uk/samples/checklst.htm
What they are and why you need them. Not intended to be complete or what everybody needs, but it is quite an extensive list and as they say, don’t be overwhelmed, identify the most important for your situation first, although bear in mind that a little careful thought now can save major problems later
‘Checklists of policies and procedures (and links to examples where we have them) for the following areas:’
- Introduction
- Basic organisational requirements
- Personnel
- Office Management
- Ethics, empowerment, improvement
- External Communications, sponsorship, suppliers
- Finance
- Governance
Policies and Procedures –
Goldstar
http://www.goldstar.org.uk/toolkits_other.html#2
An extensive list of Policies and Procedures, in Word or PDF format, from various voluntary organisations and therefore of varying length and complexity.
‘The GoldStar Exemplar Programme is a national initiative designed to encourage and enable voluntary organisations and projects throughout England to realise the potential of volunteers, mentors and befrienders from socially excluded or disadvantaged groups. The aim of the programme is to promote and share the good practices used in engaging people from these groups and giving them the opportunity to enrich their own and other peoples' lives.’
Policies and Procedures
- Example Annual Report
- Example Rights and Responsibilities document for Volunteers
- Example Volunteer Agreement
- Example Volunteer Role Description
- Example Good Practice Guide
- Example Risk Assessment Form
- Example Volunteering Policy and Handbook
- Example Company Action Plan from Communities United Project Volunteers
- Example code of conduct document from Communities United project
- Volunteers Equal Opportunities policy, setting out the important equal opportunities principles that relate to all volunteers
- Volunteers Expenses claim form.
- Volunteers Code of Practice, provides host organisations with a clear understanding of the processes of volunteer recruitment, training and management
- Volunteers New Organiser Pack, provides information to volunteer placement organisation’s, from Manchester Event Volunteers
- Volunteers Code of Conduct Manual
- The compact for Hull is an agreement intended to provide a framework for developing effective relationships between the public and voluntary and community sectors
- Equality and Diversity Policy, from Volunteer Centre Sutton
- Example Glossary for Mentors from Bolton Lads and Girls Club The Footsteps project.
- A snapshot from Bolton Lads and Girls Club Personnel datbase
- Examples Marketing Strategy
- Example Complaints Policy
- Example Equal Opportunities Policy
- Example Health and Safety Policy
- Example Insurance Policy
- Examples Policy for Selecting Volunteers
- Example Training Flyer for Managing Volunteers
- Example Training Needs Analysis for Volunteer Managers
- Example Information manual for Groups Working with Volunteers
Governing Documents/ Policies and Procedures – Dudley CVS
http://www.dudleycvs.org.uk/info_support_training.htm
Sample governing documents and a comprehensive range of policies and procedures from Dudley CVS
Governing Documents
- Club Rules
- Company Limited by Guarantee 2004
- Unincorporated Associations
Policies and Procedures
- Child Protection Policy
- Complaints Procedure
- Data Protection Policy (Basic)
- Disciplinary Rules and Procedure
- Equal Opportunities Policy
- Grievance Procedure
- Harassment & Bully at Work Guidance- Staff
- Harassment & Bully at Work Guidance- Supervisors
- Harassment & Bully at Work Prevention Policy
- Health & Safety Policy
- Ill Health Policy
- Internet & Email Guidance Policy
- Lone Working Guidance
- Redundancy Policy
Model Employment Policies –
Employment & Working Practice 2007: Model Policy Pack -
Bradford Community and Voluntary Service
http://www.bradfordcvs.org.uk/policies.htm
Model policies, procedures, forms etc relating to employment which can be used together as a comprehensive pack or individually to suit particular requirements.
Introductory pages
A. Model Policies cover sheet
B. Introduction
C. Contents sheets
D. Useful links
Policies and procedures
- Written Statement of Employment Particulars
- Freelance Contract
- Equality & Diversity Policy
- Health & Safety Policy and Procedures
- Maternity, Paternity & Parental Leave
- Grievance Procedure
- Disciplinary Procedure
- Absence Management policy
- Work-life Balance policy
- Redundancy Procedure
- Recruitment & Selection policy
- Induction Policy and Procedures
- Performance Management policy
- Capability policy.doc
- Private Telephone and Internet Use
Personnel Forms
- Sickness Absence Recording Form
- Self certification form for sickness of 7 days or less
- Time Recording Sheet
- Staff Holiday Sheet
- Expenses Claim Form
- Mileage Claim Form
- Model probationary review checklist
- Model supervision meeting recording form
- Model “narrative” appraisal checklist
- Model “performance rating” appraisal form
- Model individual staff training and development record
- Application form for Flexible Working
- Model letters for seeking medical reports
Good Practice Bank –
Volunteering England
http://www.volunteering.org.uk/Resources/goodpracticebank/index.htm
A steadily growing bank of articles, information sheets, case studies and links to other helpful guidance or external websites relating to volunteering issues and contributed by various voluntary organisations. You can find a number of policies and procedures amongst the documents here but they aren’t listed in a section of their own.
‘Volunteering England is an independent voluntary agency committed to supporting, enabling and celebrating volunteering in all its diversity…. The Good Practice Bank aims to improve information sharing and reduce duplication within the volunteering sector… it has Core Themes which deal with general good practice on managing volunteers, and Specialist Themes which focus on more specific topics. In each theme you will find articles, information sheets, case studies and links to other helpful guidance or external websites. Most sections include example and template documents to help you develop your own volunteer programme.’
Governance and Trusteeship –
Downloads, Briefings and Best Practice - Community Links Bromley
http://www.communitylinksbromley.org.uk/sai/governance.html#govbriefings
Links to information on some of the other main sites but also locally produced information sheets on a number of topics:
- Briefings and model documents
- A roundup of resources and support available for trustees
- Who are the trustees?
- Duties and responsibilities of trustees
- Code of Conduct (Short Code)
- Code of Conduct (Longer Code - from NCVO)
- Guide to becoming a trustee (beginners!)
- Checklist for recruiting new trustees
- How to check the eligibility of trustees
- Model role description for a Chair
- Model role description for a Secretary
- Model role description for a Treasurer
- Model role description for a Trustee
- 12 essential trustee board responsibilities
- Trustee expenses
- Example skills audit - This short questionnaire can be completed by new and existing board members to identify skills and gaps.
- Induction For New Trustees
- Committee Roles And Responsibilities
- Model policy on the receipt of gifts and hospitality by trustees
- By-laws
- Making The Most Of A Committee
- Personal Liability For Committee Members
- Trustee Issues - Payments To Trustees
- Trustee Issues - User Involvement
- Governance and Faith organisations
Guidance Notes and Best Practice Guides, Not for Profit Sector –
Institute of Chartered Secretaries and Administrators (ICSA)
- Shows latest updates
http://www.icsa.org.uk/index.php?option=com_content&task=view&id=61
Model documents and guidance on a wide range of issues
‘The ICSA Guidance Notes and Best Practice Guides are highly respected sources of practical information on legislation and regulation. Applicable to companies, the not-for-profit sector and the public sector, ICSA's guidance helps to clarify complex areas of governance and provides model solutions for organisations to adapt to their own circumstances.’
- Model Role Description for Chair of the Board of Trustees (England & Wales)
- Model Role Description for the Secretary of the Board
- Model Role Description for Charity Trustees
- Model Role Description for a Charity Treasurer (England & Wales)
- Model Code of Conduct for Charity Trustees (England & Wales)
- Model letter to be sent to a trustee of an unincorporated charity on appointment
- Model letter to be sent to a Trustee (and Director) of a Charitable Company Limited by Guarantee on appointment
- Specimen induction pack for trustees (England & Wales)
- Model trustee declaration
- Model conflict of interest policy
- Model declaration of interests form
- Model register of interests
- The Role & Duties of Charity Trustees (England & Wales)
- Governing Documents for Charities
- Charity Trustee Liability (England & Wales)
- Change of Director: A Model Checklist for Charity Secretaries in Charitable Companies Limited by Guarantee
- Model Checklist for Charity Secretaries in Companies Limited by Guarantee
- Change of Member: A Model Checklist for Charity Secretaries in Companies Limited by Guarantee
- Charity Mergers Introduction
- Charity Mergers To Merge or Not
- Charity Mergers - A Feasibility Study
- Charity Mergers - Merger Motivation Model Document
- Charity Mergers - Organisational Profile Document
- Charity Mergers - Internal Obstacles
- Charity Mergers - Identifying Assets and Liabilities
- Charity Mergers - Stakeholder Considerations
- Charity Mergers - Identifying a Partner
- Charity Mergers Joint Feasibility Working Party
- Charity Mergers - Sample Confidentiality Agreement for Merger Discussions
- Charity Mergers - Sample Terms of Reference Joint Feasibility Working Party
- Charity Mergers - Communications Strategy
- Charity Mergers - Due Diligence
- Charity Mergers - Post-Merger Structures
- Charity Mergers Merging and Business Continuation
- Matters Reserved for the Board of Trustees
- Specimen Skills Register for Charity Trustees
- Governance and Management - An Overview for Charities
Model Documents – Governance Magazine
http://www.charitygovernance.co.uk/home/model.php
Selection of model documents and policies from subscription only magazine. The following was correct as of 02-06-08
Policies
‘Rather than reinvent the wheel, governance will publish model policy documents that you download as Word documents and adapt and tailor to the needs of your charity.’
- Christian Aid's misuse of funds policy
- Model conflict of interest policy
- Model procedures for trustee grievances
- Model procedures for trustee whistle-blowing
- Template e-mail policy
- Template for a reserves policy
- Template for an investment policy
Issues behind the policies
- How to establish a formal anti-fraud policy
- Assessing the risk of fraud
- Dealing with conflicts of interest
Job descriptions
‘A series of model job descriptions for key people involved in the governance of your charity’
- Internal auditor's job description
- New trustee: sample declaration of eligibility
- The chair of trustees: model job description
- The role of the president - defined
- Trustee job description
Terms of reference
‘Why write your own terms of reference for the trustee board or sub-committees when you can tailor our model terms of reference.’
- Audit committee
- Finance committee
- Model terms of reference for a nominations committee
Subscription Rates: Charities may receive up to 5 copies for the single subscription rate of £145 for one year or £246 for two years or from £95 if you are a small charity (annual income less than £250,000) – Correct as of 11-02-08
