Pathfinder West

Single Point of Access – Pathfinder

The Pathfinder team can provide more information on the full range of services listed below, and can also assist in signposting and referrals. They can be contacted in a number of ways;

Alyssa - 0779 951 9431 (Monday to Tuesday)

Viv - 0779 951 9438 (Wednesday to Friday)

Office - 01244 329777

or email -

Links to the services available:

Lunch Clubs/Day Care and Social Groups
Supporting Independent Living
Support for Community Groups, Charities and Social Enterprises
Community Development
Mental Health
Learning Disability and Autism
Sensory Impairment
People with Dementia and Their Carers
Falls Prevention
Supported Hospital Discharge
Physical Disability – Support at Home

The newly commissioned Pathfinder service provides a single point of access to over 26 different early intervention and prevention services. These services range from low level community support to reduce social isolation through to more specialist services to support people to remain as independent and as well as possible for as long as possible. These services include:

Community well-being

  • Group social activities
  • Befriending schemes
  • Community development
  • Assisted shopping
  • Support for small charities and social enterprises

Specialist support and activities

  • Mental health services
  • Supported employment
  • Learning disability and autism services
  • Sensory impairment support
  • Falls prevention


  • Supported hospital discharge
  • Home support for those with life-limiting conditions

Professionals, service users and Carers can call a single number to find out about and be referred to all the services mentioned above making it easier for those that need it to find help.

Lunch Clubs/Day Care and Social Groups

Several organisations are in place to provide a range of social group programmes and supportive interventions across numerous locations identified by the Council to reduce social isolation amongst people aged 65+. These group activities are delivered in accessible premises and each run for a minimum of 3 hours. They will include food and free or significantly subsidised transport where necessary. They  provide services that encourage and support older people to access mainstream services and/or activities using existing community assets within their local area.

 Age UK Cheshire – 01606 720432 -  Sean Ray

Anderton Place, Sandbach Drive,Northwich CW9 8SQ

  • Tuesday and Thursday, 10.00am - 3.00pm

OPEL  Vicars Cross Golf Club, Tarvin Road, Chester CH3 7HN

  • Tuesday and Thursday, 10.00am - 3.00pm

OPEL Ellesmere Port, Hollymere, New Grosvenor Road, Ellesmere Port CH65 2HH - Contact 0845 618 2858

  • 10.00 - 2.30pm - Wednesday and Friday £12.00 per head

Little Neston Lunch Club, Little Neston Methodist Church Hall, Mellock Lane, Little Neston CH64 4BN - Contact 07917 638817

  • 12.00-2.00pm - Tuesdays

Pub Lunch Club - Contact Julie Flaherty 01606 305 028

  • Monday - Northwich Area
  • Wednesday - Winsford Area
  • Friday - Winnington/Castle/Barnton

 all at £10 per head (plus suggested £4 donation if using AGE UK transport)

Cafe Club Lunch, Castle, Northwich - Contact 0845 618 2858 for more information and to book a place.

  • 11.00-1.00pm - Tuesdays

Rural Community Services -

P.O.Box 161, Whitchurch. SY13 9BG

Lunch clubs which include, social, therapeutic and informative activities.

These are held at:

  • Frodsham – Tuesday
  • Helsby – Thursday
  • Kelsall – Monday
  • Malpas – Tuesday and Thursday
  • Tarporley – Friday
  • Tattenhall – Tuesday

Methodist Housing Association - 0151 357 3873

Mayfields Naylor Crescent, Overpool, Ellesmere Port CH66 1TP

  • Ellesmere Port - Monday and Thursday: Our Lady’s Church Hall, Enfield Road, Ellesmere Port
  • Neston - Tuesday: Neston Methodist Church, Park Street, Neston CH64 3RB

Lache Community Trust - 01244 877721

Hawthorn House, Hawthorn Road, Chester CH4 8HX

One club every Monday at 9:30am.

Hoole Community Centre - 01244 342741

Westminster Road, Hoole, Chester CH2 3AU

One club every Wednesday at 10.00am

Here & Now Chester - 01244 379651

14 The Parade Enterprise Centre, Blacon, Chester CH1 5HN

Three lunch and activity sessions per week:

Tuesday (4 hrs.)- Pub lunch visit

Wednesday (3 hrs.) – Deva Point Blacon

Thursday (4 hrs.) – White Rooms, Blacon

These lunches incorporate social activities.
Exercise/wellbeing class – every Monday (1hr)

Snowangels - 0300 666 6226

Greenbank Community Hub ,Cheshire CW8 1JQ

Offering 2 lunch clubs:

Greenbank Lunch Club
Held every Tuesday 11am-2pm at The Greenbank Hub, Northwich
Meal provided by the pupils at Greenbank School followed by activities and refreshments.  Transport can be arranged if needed.

Sandiway Lunch Club
Held every Tuesday 11am-3pm at Sandiway Manor with optional after lunch activity.  Transport can be arranged if needed

Greenbank Community Hub
Lunch club every Monday 11am-2pm and activities for older people


Supporting Independent Living

This includes a range of volunteer led services that offer a range of emotional, social and practical support in local communities that improves older and vulnerable people’s quality of life and supports them to live independently, access mainstream services and/or activities using existing community assets within their local area.

Befriending – providing emotional and social support through regular contact with frail and vulnerable older people by way of telephone or visiting services.

Buddying – supporting older people to access mainstream activities and social.

Supported transport – support to attend medical appointments, collect prescriptions etc.

The ambition of this strand is to increase the availability of these services across the borough over the lifetime of the contract.

In addition to the volunteer schemes we are currently developing an approved provider list of appropriate services that will support older people to live independently. This will include services such as cleaning, shopping, gardening and general home maintenance.

Snowangels - 0300 666 6226

Greenbank Community Hub, Cheshire CW8 1JQ

Snow Angels have various schemes that offer a range of emotional, social and practical support to improve older and vulnerable people’s quality of life and support them to live independently. These will include befriending schemes that provide emotional and social support through regular contact by way of telephone or visiting services; buddying schemes to support access to  activities and social opportunities.

In addition to this, the Pathfinder team – 01244 329777 have details of cleaners, gardeners and other practical support agencies.

Neston Angels - 0151 336 7805

Neston Angels provides support to older people who live alone by connecting them to an appropriate volunteer befriender and to local services and support in the Neston area.

In addition to the befriending service each client receives a weekly catch up phone call from a volunteer to check they are OK and to make or amend any arrangements made with the befrienders.

Through our own delivery and effective partnership working we also promote a programme of activities with the aim of expanding our clients social network.This might include attending any of the local lunch or activity clubs, attending our Senior Matinee’s, joining any of our regular social activities or anything else appropriate.

The service is co-ordinated by Zaria Shreef , Community Activities co-ordinator email at

DIAL West Cheshire - 01244 312626

Shopmobility Service, Kaleyards Car Park, off Frodsham Street, Chester CH1 3JH

Assisted Shopping: Ability Angels is an assisted shopping service whereby friendly, trained volunteer helpers are available to accompany disabled or older people who would like help to do their own shopping within the City of Chester.


Support for Community Groups, Charities and Social Enterprises

Chester Voluntary Action (CVA), Ellesmere Port and Neston Association of Voluntary and Community Organisations (EPNAVCO) and Cheshire and Warrington Social Enterprise Partnership (CWSEP) work collaboratively to deliver support across the Borough to community groups, charities and social enterprises.

They operate under a single brand, Cheshire West Community Works, with its own website. They will continue to deliver and develop a consistent and uniform offer; provide a single referral mechanism; make best use of existing skills, knowledge and experience; be innovative and use technology to effectively reach hard to reach areas.

CVA and EPNAVCO operate the only quality accredited volunteer centres in the Borough and already operate a single website,, to match volunteers with volunteering opportunities. The service will also establish a single telephone number to access support with volunteering.

Chester Voluntary Action (CVA) - 01244 401272

The Bluecoat, Chester CH1 4EE

Covering Chester and Northwich areas.

Cheshire West Social Enterprise Partnership (CWSEP) - 0333 577 5370

Sension House, Denton Drive, Cheshire CW9 7LU

Specialising in supporting social enterprises.


Community Development

The community development service is primarily targeted at the communities in the Borough with the most significant health inequalities, particularly in Chester, Ellesmere Port and Winsford.   There is one community development worker in Chester (Blacon and Lache), one in Ellesmere Port and one in Winsford. 

The aim of the service is to engage with and empower residents to take community action to improve health and wellbeing in their local areas.  The community development workers have an in depth knowledge of their communities and are a good source of information about what is going on. 

Cheshire West Communities Together (CWCT)  Georgina Clarke -

Queens House Annexe, Queens Road, Chester CH1 3BQ

If organisations or residents want to find out what is going on in the community, get to know their community development worker, get more involved in their local community or have an idea about how the area could be improved, then get in touch with:

Georgina for Blacon and Lache: - telephone 07881 345031

Beth for Ellesmere Port: - telephone 07881 345070

Jane for Winsford: - telephone 07881 345058


Mental Health

Chapter and Mid-Cheshire MIND deliver services to help improve mental wellbeing, reduce social isolation and increase social interaction.  This is delivered through 1-2-1 support and social groups, which includes drop-in facilities.

Individuals can access support which helps them work on personal goals, including:

  • improving resilience, confidence and self-esteem;
  • accessing training courses to help the individual work on goals;
  • developing social skills and making new friends at drop-in sessions or community based activities;
  • finding new ways to fill spare time by attending groups such as arts and crafts, book club and going on trips;
  • being supported to make new friends;
  • being supported to access other organisations and groups that the individual is interested in;
  • working with physical health and public health services to across the community to accessing smoking cessation sessions, weight loss, regular health checks and screening initiatives.

This service aims to provide support to help people avoid escalating through the health and social care system and into crisis situations.

Mid-Cheshire Mind - 01606 863305

1a Dene Drive, Winsford CW7 1AX

Open for individuals to drop in during the following days & times

  • Monday 10.00 - 17.00
  • Tuesday 13.00 - 18.30
  • Wednesday 10.00 - 17.00
  • Thursday 15.30 - 21.00
  • Friday 10.00 - 16.00

Weekly activities include;

Womens Development Group - Wednesday 10.30 - 12.30pm

Mens Development Group - Thursday 14.00 - 16.00

Computing and 1-2-1 learning.

Various trips and outings undertaken throughout the year.

Making Space - 01606 606694  email -

Lyne House, 46 Allen Street, Warrington WA2 7JB

Making Space provide an employment support package supporting individuals to access volunteering opportunities, work based placements and onto full employment. Making Space will continue to engage with local employers in all sectors with the aim of increasing the employment opportunities for people with mental health needs; and increase and support educational/vocational opportunities where appropriate.

Chapter - 01244 344409

Stanlaw Abbey, Dover Drive, Ellesmere Port CH65 9BF

Support is delivered through one to one support and social groups, which include drop-in facilities, please contact Chapter for more details.


Learning Disability and Autism

SEE Communications are delivering a service that reduces social isolation, raises self-esteem, increases confidence and improves social interaction amongst adults with learning disabilities and associated mental health conditions. This will be achieved by linking people with social activities within their areas of interest in their local community.

DIAL West Cheshire are delivering an in-house supported volunteer programme aimed at users with a learning disability profile.

CarersTrust4All will focus on supporting people with Asperger’s and reducing their social isolation, providing them with social interaction and developing their communication skills. The sessions will be structured using exercises and role-play.

SEE Communications CIC

People’s Choice Group Project


Ali 07746 422 282 - Chester & Ellesmere Port area

Jackie 07596 322 854 - Northwich & Winsford area

Drop in last Tuesday of every month from 1pm to 2pm at the Wesley Church on St John Street in Chester. Similar sessions to start soon in Ellesmere Port, Northwich and Winsford.

Also sessions in Chester/ Ellesmere Port/ Northwich/ Winsford - rating and reviewing local places, recording podcasts for our Disability Focus radio show, researching for our health and wellbeing newsletter.

Carers Trust 4All - 0333 323 1990

Overton House, Congleton CW12 1JY

Many people with Aspergers want to be sociable but have difficulty with initiating and sustaining social relationships which can make them very anxious and can lead to isolation and loneliness. Carers Trust 4all provides social skills groups for adults with Aspergers to enable them to improve their social skills and meet others with similar difficulties and strengths  We hold fortnightly groups, alternating between a structured session led by a Speech and Language Therapist and social groups offering activities that enable new found skills to be put into practice.  For example activities that involve turn taking, making choices and decisions, interacting with other people and following rules. Groups will also focus on having some fun!  All groups are supported by a dedicated team of highly skilled Carer Support Workers.

The service supports adults to develop strategies, learn essential skills and manage social aspects of daily life.They are also be able meet other people who face similar challenges. A Speech & Language Therapist carries out a full assessment in order to develop a personalised plan of support.

Asperger’s support groups, delivered in the following locations:

  • Quaker Meeting House, Union Walk, Frodsham Street, Chester CH1 3LF

          Thursday at 19.00pm

  • The Woodpecker, London Road, Northwich CW9 8EG

          Thursday at 19.00pm

  • Trinity Church, Whitby Road, Ellesmere Port CH65 0AT

          Tuesday at 19.00pm

DIAL West Cheshire - 01244 345655

Dial House, Hamilton Place, Chester CH1 2BH

In-house supported volunteer programme aimed at users with a learning disability profile.


Sensory Impairment

Visual Impairment

Vision Support provide a community service to people with sight loss, to reduce isolation and support individuals to remain in their own homes. The service includes delivery of and information on specialist equipment, assisting with sorting/reading mail and making appointments, introduction and referral to peer group support, including ‘Living with Sight Loss’ courses run in partnership with Cheshire Vision Impairment Consortium and also assistance with tasks such as occasional supported shopping trips.

Vision Support - 01244 381515

Units 1 & 2, The Ropeworks, Whipchord Lane, Chester CH1 4DZ

Resource Centres.

Mobile Information Unit Schedules -  Click here for the  Vision Support Mobile Unit schedules which cover the Cheshire, Halton, Wrexham and Flintshire areas 3 days per week.

Please Note: Although every attempt is made to keep to the advertised schedule, it can be subject to last minute changes. To avoid disappointment it is advisable to telephone 01244 381515 (Mon – Fri 10.00am – 2.30pm).

Social Groups and Activities - Social activities and clubs include: walking, ten pin bowling, gardening, arts and crafts, brailling, and general activities groups. For groups that are currently available click here


  • Lighting
  • Talking Watches & Clocks
  • Wraparound anti-glare glasses
  • The Pen Friend Device
  • Calendars and diaries
  • Talking kitchen scales, timers and talking bathroom scales

The staff at all centres are happy to demonstrate any equipment and are fully trained to offer advice and information on all services available locally and nationally.

Hearing Impairment

Deafness Support Network continues with its successful Enhanced Support Worker and Technical Equipment Service, providing Sensory Support Workers, working with D/deaf and D/deafblind adults in Cheshire West and Chester.

Deafness Support Network - 0333 220 5050

Chester Deaf Centre, South View Road, Chester CH1 4JG

Deafness Support Network deliver bespoke support designed to meet the needs of each individual, identifying appropriate intervention, provide and advice on technical equipment, and work with individuals on a one to one basis to determine the most appropriate equipment for the individual’s needs at home and in social situations.

For latest details and information click here


People with Dementia and Their Carers

Alzheimer’s Society are delivering a specialist post-diagnostic dementia advice service for people with dementia and their carers, delivered by expert Dementia Advisors (DA) and trained volunteers from the point of diagnosis.

The Dementia Adviser Service listens to the needs of the person with dementia and their carers and then offers tailored information and advice to enable them to make decisions about their future. Support can be offered to someone worried about their own memory or that of a family member and can be provided face to face either at home or in the community or via the telephone, information can also then be emailed if preferred. The Dementia Adviser can act as a navigator to local professionals and services such as, social groups and to help with managing money. The service then provides ongoing support as agreed with the service user. Benefit can also be achieved by onward referral to the Society’s other services such as Side by Side or Dementia Cafes; please contact us if interested.

Alzheimer’s Society - 0300 369 0570. Email -

As part of the offering 3 Living Well with dementia Courses (LWwd) are being delivered. These courses help equip people with dementia in Cheshire West & Chester with the skills and knowledge to help them live the life they want in the community. The sessions provide a confidential and friendly environment for learning from the experience of others and for the giving and receiving of peer support.

The seven programme sessions cover:

  • ‘Life after diagnosis – what does Living Well with dementia mean to me’;
  • ‘Living Well - managing dementia in my daily life’;
  • ‘Keeping the balance – managing my health’;
  • ‘Keeping the balance - managing my feelings’;
  • ‘Keeping the balance - my support, communication and relationships’;
  • ‘Myself, my support, my future planning’;
  • ‘Information, support and signposting’ – each attendee can also invite a person of choice to this last session.


Falls Prevention

The Falls Prevention activity is being jointly delivered by Age UK Cheshire and Healthbox.

Age UK Cheshire - 01606 881660

314 Chester Road, Hartford CW8 1BE

Age UK Falls Prevention Service: Age UK Cheshire have a falls prevention support officer who will visit clients aged 65+ who have experienced a fall or at risk of a fall. These visits will offer an assessment and advice on safety issues within the property, signpost to a range of services to support people on discharge and help client’s access free falls classes run by Healthbox.

Health Box - 0151 355 0205

Stanney Mill Lane, Cheshire Oaks CH2 4NE

Healthbox are delivering a range of strength and balance classes in extra care housing complexes across Cheshire West and Chester and also deliver falls prevention training in Care Homes.

Strength and Balancing classes delivered:

  • Anderton Place, Sandbach Drive, Kingsmead, Northwich CW9 8SQ

          Wednesday 10.00am

  • Kingswood, Kingsway, Chester CH2 2LJ

          Friday 12.15pm

  • Hollymere, New Grosvenor Road, Ellesmere Port CH65 2HH

          Monday 10.00am

  • Deva Point, Blacon Point Road, Blacon, Chester CH1 5LD

         Tuesday 13.30pm

  • Hazelmere, Hambleton Way, Winsford CW7 1QH

          Tuesday 13.30pm



This service consists of a range of regular semi-formal and informal (but structured) interventions between clients and various professionals working in the Neuromuscular Centre (NMC) staff team, including physiotherapists, support manager, other therapists and also with other clients in our community who have relevant, similar lived experience to share.

In addition NMC also offer residents of the Borough of Cheshire West and Chester a wide range of leisure opportunities.

The Neuromuscular Centre - 01606 860911

Winsford, Cheshire CW7 4EH

NMC offer structured activity clubs e.g. craft and woodwork clubs.



Supported Hospital Discharge

The Red Cross provides supported hospital discharge for people from the Countess of Chester Hospital, plus follow up support for up to 4 weeks to check the individual is safe and well. They will then refer onto other services detailed.

The Red Cross - 01244 362861

114 Chester Road, Ellesmere Port CH65 6SG